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Shipping Policy
We are pleased to offer Free Ground Shipping & Handling within the U.S. for all Consumer orders. Ground Shipping & Handling generally takes 5-7 business days from the time an order is placed to arrival at your door.
If you select 2nd Day Air ($12.99) or Next Day Air ($24.99), we will fulfill any orders placed before 12pm CST the same business day, otherwise, they will be shipped the next day. This excludes weekends and holidays within the United States.
If you have additional Shipping & Handling questions, please call us at 866.987.2936 or Email us at customerservice@thegenesiswellness.com with the sale order number.
Return & Exchange Policy
We offer a 30-day return policy with complete terms of purchase provided at checkout. You have thirty days after receiving your item to request a return label and a refund, even if the item is opened!
To be eligible for a refund, you must return your items using the return label that we provide to you. We cannot issue a refund for your items until we have received the return package.
To start a return, you can contact us at customerservice@thegenesiswellness.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
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